RESTAURANT EMPLOYEE SURVEY
How confident are you that the employees in your restaurant are happy and are going to stay with you for a long-term basis? One way to find out is through conducting surveys to employees on a regular basis. These surveys can help in providing a [SPECIFY THE USAGE OF EMPLOYEE SURVEY] and [SPECIFY OTHER MAJOR USAGE OF EMPLOYEE SURVEY] about the employees’ perspectives that might not be identified by every employer, even in company’s general meetings.
Here are the reasons to conduct an employee survey:
[SPECIFY THE REASON IN CONDUCTING A SURVEY];
[SPECIFY ADDITIONAL REASONS IN CONDUCTING AN EMPLOYEE SURVEY].
Applicability: This Employee Survey is applicable to [SPECIFY TO WHOM THE EMPLOYEE SURVEY IS APPLICABLE]. [SPECIFY WHEN THE EMPLOYEE SURVEY IS APPLICABLE].
Instructions: Below is an Employee Survey for [SPECIFY THE NAME OF THE RESTAURANT]. Put a checkmark (✔) on the left box should you agree to the subject matter. On the other hand, put a wrong mark (✘) should you disagree to the subject matter. To ensure anonymity, mail to [SPECIFY WHERE TO MAIL] your completed survey. Upon receipt of the employee survey, the [SPECIFY] and [SPECIFY] of the employee will be added to the [SPECIFY] and [SPECIFY] deemed provided by the employee’s fellow workers and the same shall be summarized as a group. Should you have any questions and comments, contact [SPECIFY WHO TO CONTACT].
How do you feel about each of the matters below?
RESTAURANT’S ADAPTABILITY
✔ ✘
The restaurant management is able to rapidly adjust to the new situations
The managers in the restaurant encourages the employees to adjust to the
changing situations through creativity and innovation.
The department in which the employee is assigned to is effective in adjusting
changes.
The department is open to do things in a whole new way.
FEEDBACK
✔ ✘
Received useful and constructive feedback from the manager.
Received praise and recognition.
Evaluation for employee performance are appropriate and fair.
Received feedback helpful in improving one’s performance.
Opportunity to participate in goal setting process.
Given adequate feedback about my performance.
TEAMWORK
✔ ✘
Teamwork is encouraged and practiced in the restaurant organization.
The strong spirit and feeling of cooperation and teamwork is apparent in the
restaurant.
The restaurant implements procedures that help the employees work as a team.
Employees work together to share ideas and resolve issues
Conflicts are handled appropriately within the team.
Our team is committed to successful completion of goals
Managers encourage others to work as a team.
Team members are working towards a common goal
Other team members will help an employee if the same needed help
Our team recognizes individual contributions
QUALITY AND CUSTOMER FOCUS
✔ ✘
The top priority of the restaurant organization is to attend the needs and wants
of every customer.
Employees are held accountable for the quality of work they produce.
The restaurant organization maintain high standards of quality.
The restaurant organization is extremely focused on attending the needs of the
customers.
The quality of products and services are very much important to the restaurant
organization.
MISSION AND PURPOSE
✔ ✘
The employee understands the organization’s strategic goals.
The employee is familiar with the strategic goals of the restaurant organization.
The employee have good understanding of the restaurant organization’s mission,
goals and vision.
The employee understands that his/her job is important in accomplishing the
mission of the restaurant organization.
The supervisor of the employee provides up to date information with regard to
the goals and mission of the restaurant organization.
By doing the job well, personal satisfaction is attained by the employee.
PAY AND BENEFITS
✔ ✘
The employee is paid fairly for the work done.
Satisfied with the benefit package.
The benefits are comparable to those offered by other organizations.
Understands the benefit plan.
The benefits offered by the restaurant meet the needs of the employee.
The benefits deemed provided to the employee meets the security needed for
himself/herself and his/her family.
The benefits department provides accurate and helpful information.
Salary is competitive with the similar jobs elsewhere.
Satisfied with the process used to determine annual raises.
Satisfied with the career progression at the restaurant.
The restaurant pay policy helps to attract and retain employees who are high
performing.
The supervisor tries to make sure that employees are fairly compensated.
PERSONAL EXPRESSION/DIVERSITY
✔ ✘
Ideas and opinions of the employee count at work.
The people who challenge the status quo are valued.
The restaurant organization works to attract, develop, and retain people with
diverse backgrounds.
The employee in good faith can disagree with the supervisor without fear of
getting in trouble.
People with distinct and unique ideas are valued in this organization.
Comfortable in sharing opinions at the workplace.
COMMUNICATION
✔ ✘
The manager shares information effectively to the employees.
Knowledge and information are shared openly within the organization.
The management communicates well with the rest of the organization.
Communication is encouraged in the restaurant organization.
Employees at the restaurant regularly share and exchange ideas.
The restaurant management does an excellent job communicating changes or
decisions that affect employees.
There are no barriers to open and efficient communication
Meetings are usually chaired by competent and articulate individuals who can
effectively communicate ideas and information.
RESPECT FOR EMPLOYEES
✔ ✘
The talent of the employee is valued at work.
The manager treats the employee with respect.
The co workers care about the employee as a person.
The restaurant organization gives utmost respect to its employees.
Talents and contributions shared to the restaurant organization are valued.
The manager listens to what the employee is saying.
RESPECT FOR MANAGEMENT
✔ ✘
The employee respects the senior leaders of the restaurant organization.
The employee is satisfied with the manager.
The manager is a competent professional.
Senior managers demonstrate strong sense of leadership skills.
The leaders in the restaurant organization know what they are doing.
WORKPLACE AND RESOURCE
✔ ✘
The workplace is safe.
There are adequate resources needed to do the job well.
Workplace is well maintained.
Necessary information systems are in place and accessible to the employee to
get the job done.
The employee have all the information needed to do the job effectively.
The workplace is a physically comfortable place to work.
OPPORTUNITIES FOR GROWTH
✔ ✘
The employee had a mentor at work.
The employee had adequate opportunities for professional growth in the
restaurant organization.
The work is challenging.
The work is rewarding.
The work is stimulating.
Trainings are given to the employees to do the job well.
The manager supports and encourages the development of every employee.
The manager is actively interested in the employee’s professional advancement
and development.
The manager evaluates the work performance of an employee on a regular
basis.
The employee is encouraged to learn from mistakes.
TRAININGS
✔ ✘
The manager assists employees to identify trainings and developments needed.
The management supports the effort of an employee in seeking relevant job
trainings.
The restaurant provides a variety of training opportunities for employees.
The restaurant supports efforts by employees to obtain training or new skills.
The restaurant offers trainings needed by employees to help in their job.
The restaurant invests in employees through training and development.
The employee is allowed to take initiative to assess skills and seek appropriate
trainings.
FAIRNESS
✔ ✘
Everybody is treated fairly in this restaurant organization.
Special treatment towards employee is not an issue in promotions or raises.
The manager treats all his/her employees fairly.
The restaurant organization’s policies for promotion and advancement always
fair.
The manager is always consistent when administering policies concerning
employees.
Job promotions are awarded fairly without bias.
WORK/LIFE BALANCE
✔ ✘
The job of the employee does not cause unreasonable amounts of stress in
his/her life.
The pace of the work in the organization enables the employee to do a good job.
The environment of this restaurant organization supports a balance between
work and personal life.
The employee is able to satisfy both his/her job and family responsibilities.
The employee is not forced to choose between job and family obligations.
The manager understands the importance of maintaining a balance between
work and personal life.
The restaurant organization has reasonable expectations of its employees.
The employee is satisfied in working with the restaurant.
The job gives the employee the opportunity to learn.
CUSTOMER SERVICE
✔ ✘
The restaurant focuses on providing excellent customer service.
The corporate culture emphasizes customer service.
The employee receives the support needed to provide excellent customer
service.
The employee receives good feedback from the customers.
Customers are treated with courtesy and respect.
Service is responsive and meets the needs of customers.
The restaurant strive for customers to obtain a positive and memorable
experience.
Training is offered to improve customer relations.
The training received by the employee reinforces customer service.
As an employee, what I like about working for the restaurant is..
[SPECIFY THE EMPLOYEE’S REASON]
As an employee, the things the restaurant must do in order to make a better workplace are..
[SPECIFY SUGGESTIONS FROM THE EMPLOYEE]
As an employee, what I like about working in my department is…
[SPECIFY WHAT THE EMPLOYEE LIKE IN WORKING WITH HIS/HER DEPARTMENT]
As an employee, the things the department must do in order to make a better workplace are…
[SPECIFY WHAT THE DEPARTMENT MUST DO]
What is your current position in the restaurant?
[SPECIFY THE JOB POSITION]
In which department do you work?
[SPECIFY WHICH DEPARTMENT YOU ARE WITH]
How many years have you been with the restaurant?
[SPECIFY DURATION OF SERVICE IN THE RESTAURANT]
What is your primary work location?
[SPECIFY ADDRESS OR BRANCH OF THE RESTAURANT]
What is your age?
[SPECIFY EMPLOYEE’S AGE]
What is your gender?
[SPECIFY EMPLOYEE’S GENDER]
THANK YOU FOR YOUR PARTICIPATION!
